Refund policy

At MY STORE, customer satisfaction is important to us. If you are not fully satisfied with your purchase, we’re here to help.

Returns
Customers may request a return within 14 days of receiving their order. To be eligible for a return, items must be unused, in their original condition, and returned in the original packaging.

Non-Returnable Items
Certain items may not be eligible for return, including:
• Gift cards
• Final sale or clearance items
• Personalized or customized products
• Products that have been used, damaged, or altered after delivery

Return Process
To start a return, please contact our support team with your order number and reason for return. Once your request is approved, return instructions will be provided.

Refunds
After we receive and inspect your returned item, we will notify you regarding approval of your refund. Approved refunds will be processed to the original payment method within 5–10 business days.

Exchanges
We replace items only if they arrive damaged, defective, or incorrect.

Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error or a damaged item.

Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photos and order details.

Contact Us
If you have questions about our Return Policy, please contact our customer support team.

Thank you for shopping with MY STORE.